Friday
25 Sep 2020
Site time
18:56:26  GMT +1
Customer Service: (+34) 910 69 37 13
Fax: (+34) 91 217 51 89
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Questions or Doubts?
If you have any questions or problems when using our service, please send us a message to:
 
 
Do I have to register to use the services of this website?

Yes, you must register to use the services of Lottosphoto.com

How to use the services of Lottosphoto.com?

Lottosphoto.com messenger service is:


- Receive the order and fill in the ticket with the numbers selected by the client.

 

- Go to a Lottery Retailer in Madrid to validate and pay the ticket.

 

- Once the tickets are validated, we scan them manually to be able to send them by e-mail to the client.

 

- Once the draw is held, we send an e-mail with the results.

 

- If the client has won a prize, we will manage the collection of the prize.

 

Service to Buy Spanish National Lottery, Christmas Lottery and Children"s Lottery

 

In the Spanish National Lottery section select the draw you want to participate and the numbers you want us to buy for you.

 

Play EuroMillions

 

In the EuroMillions section select 5 numbers (1-50) and 2 stars (from 1 to 12)

 

Play Primitiva

 

In the La Primitiva section you have to select 6 numbers from 1 to 49.

 

Play Bonoloto

 

In the La Primitiva section you have to select 6 numbers from 1 to 49.

 

Play Gordo Primitiva

 

In the section of El Gordo de la Primitiva you have to select 5 numbers from 1 to 54.

Why dont I receive the purchase confirmation or validation email?

It can be for several reasons:

 

- You may be receiving our emails in the "Spam" folder. Open our e-mail and indicate that it is not "Spam", from that moment you will receive our e-mails in your inbox.

 

- It is possible that the server of your email account is rejecting our emails. Please include our e-mail info@lottosphoto.com in your contact list.

 

- It is possible that when you registered on our website, you incorrectly wrote your e-mail address, please, check the personal data of your account.

Hours of our service

On our website, the time remaining to place your order is shown in each game.

 

You can use our services 24 hours a day, 7 days a week.

Payment methods

Card payment

 

You can pay with a credit or debit card, as long as your bank has included your card in the 3D Secure and CES (Secure Electronic Commerce) systems.

 

These systems increase the security in the verification of the payment, since it requests before the payment a unique code, which is normally sent to your phone, in order to carry out the transaction.

 

User Account

 

All your prizes are entered into this account. In this same account you can recharge balance to make your purchases.

Do you get an error when paying with your credit or debit card?

Payment error occurs when your card is not activated in Secure Electronic Commerce (SEC).

 

We explain:

 

Mastercard and Visa, as a security measure for Internet purchases, send a unique code, usually to your phone, to complete the payment. To do this, you must register your card in this free service at your bank ("Verified by Visa" - "Mastercard Secure Code").

 

If you do not go to your bank to activate this service, you will not be able to pay on our website since we have this security system in place.

 

Another possibility that you cannot pay on our website is that you have disabled the option to pay online with the card.

Secure Electronic Commerce

Lottosphoto.com uses a Secure Server Certificate (SSL EV) that guarantees that our clients have the security of knowing and identifying with whom they are operating.

 

The confidentiality of the information is guaranteed from the secure server to the browser, creating a secure channel between the user and our website, guaranteeing the confidentiality of said information.

 

What is SSL EV certificate? It is the safest certificate on the market, it can only be obtained when the domain has been determined, the identity of the company, its legal status and its real address are scrupulously verified.

 

www.lottosphoto.com has the SSL EV certificate of the company of the company www.globalsign.com

Collection of Prizes?

After the draw in which you participated we will send you an e-mail with the results and we will deposit your prizes in your virtual account, with the funds you can continue buying or request that we transfer it to your bank account.

 

Bank transfers to accounts of the European Union have a bank commission of 0 euros. When the transfer is outside the European Union, an amount of 28 euros will be deducted, it is the commission that the bank charges us.

 

According to the regulations, prizes greater than 2000 euros, have to be collected by the beneficiary in the paying banks in person. You can also, through an international power of attorney, authorize us to manage and transfer the prize from the paying bank.

 

Since 2020 the prizes less than 40,000 euros tax free, from that amount the taxes are 20% in Spain.

Can I use your services from outside Spain?

Yes, in fact we only provide our services to residents outside of Spain.

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Lottosphoto.com
Office of Digital Trust Management SL

Torre Europa
Paseo de la Castellana 95
Planta 16
28046 Madrid (España)
B-86356706
Customer Service
(+34) 910 69 37 13
(+34) 91 217 51 89
Lottosphoto.com is a registered trademark of
Digital Trust Management Ltd
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